Hello, I'm Erin Jerison

and I specialize in world-class technical content.
Image placeholder

About Me

I've been a technical writer since 2009, with a specific focus on end-to-end user experiences, UX writing, API documentation, and customer communication.

Over the course of my career, I've worked my way from standard technical documentation tasks to book authoring, video content, API documentation, and writing with a UX focus. By focusing on the end-to-end user experience (from the user interface to external content), we can provide a better product and focus more on delivering unique content beyond procedures, pointing, and clicking. I believe that technical content should never be a Band-Aid for poor design, and I work hard to ensure that both UX and external content are represented equally in what I do. I love learn new skills and keep up with the latest trends in technical communication to ensure that our users can access useful technical content in the ways that work best for them.

Contact Me Download Resume

My Resume

Education

January 2016 - May 2019

M.A., Technical Communication

Texas Tech University

Area of focus: Visual rhetoric, new media, and user-centered design

January 2003 - December 2008

B.A., Professional Writing

Purdue University

Area of focus: Print and digital publishing; minor: Computer and Information Technology

Experience

July 2022 - Present

Technical Writer, Android Automotive UX

Google

Documenting automotive design requirements and guidelines for car manufacturers and first- and third-party app developers and designers. Led effort to make app design and development front and center in our documentation.

September 2020 - June 2022

Technical Writer

NS1

Technical documentation, API documentation, and in-product guides. Assist with UX copy, content strategy, and pre-sales and pre-GA content. Produced some customer comms.

August 2016 - September 2020

Education and Living Abroad Break

Ask me about my M.A. and time abroad!

May 2016 - August 2016

Technical Writer Intern, Google App Engine

Google

Sought out, fixed, and created solutions for common issues generating Python API content; worked within code to give writing guidance for future writers and engineers.

January 2009 - March 2015

Lead Writer

IBM

Created embedded and external content, from UX copy to documentation, including pre- and post-sales content, videos, and tutorials.

Featured Portfolio

Report an incident sample flow

Sample flow (produced independently with help from SME for images): Report an incident

Google
Tab template document

Template reference and requirements (produced independently with help from SME for images): Tab template

Google
Screenshot of device groups API

API (produced independently): DHCP device groups

NS1
Screenshot of Pulsar's decision API endpoint API

API (produced independently): Revised Pulsar decisions endpoint

NS1
Screenshot of the filters API

API (produced independently): Filter Chain Filters

NS1
Screenshot of customer communication

Customer communications (produced as a team): New Pulsar filters

NS1
  Screenshot of Pulsar dashboards documentation

Article (produced independently): Viewing Pulsar decisions, availability, & performance

NS1
Screen capture of Pulsar FAQ document

FAQ (produced as a team): Transitioning to the new Pulsar filters

NS1
Screenshot of in-product guide video

In-product guide (produced independently): NS1 Filter Chain: Automatic load shedding (part 1)

NS1
Screenshot of in-product guide video

In-product guide (produced independently): NS1 Filter Chain: Automatic load shedding (part 2)

NS1
Screenshot of Pulsar filters documentation

Overview (produced independently): Pulsar Filters

NS1

How-To (produced independently): Hosting a static website on Google App Engine

Google

API (updated independently): Fixing Google App Engine Python API

Google

Book Chapter (produced as a team): Getting Started with InfoSphere Data Architect

IBM

Get In Touch

Contact Form

Other Contacts

  • Email erin.jerison+site@gmail.com
  • Location San Bruno, CA